Here is where you'll find information about how we ship items and how to return purchased products.
Shipping and Delivery
Purchases may not be shipped to P.O. Boxes or APO/FPO addresses.
Domestic shipping methods and fees
Shipping methods are calculated at check-out and options are displayed for customers to choose from.
Strauss-Malcolm offers free shipping on all orders shipped within the 48 contiguous states.
Tracking
A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email. When your order leaves our distribution center, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact a customer service representative via email at: info@Strauss-Malcolcom.com
Return Policy for On-line Purchases
Strauss-Malcolm wants to ensure your complete satisfaction. For Strauss-Malcolm online purchases only, we will accept all merchandise in its original condition, with tags and packaging, for a refund of the purchase price when accompanied by the original invoice.
Merchandise must be returned Strauss-Malcolm within 15 days from the date of delivery. Merchandise must be returned with their original tags and packaging and footwear must be tried on carpeted surfaces only.
Merchandise must be unused, unworn, unwashed, and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your return.
Strauss-Malcolm reserves the right to refuse the return of any merchandise that does not meet the above criteria, in such instances, Strauss-Malcolm will send the product(s) back at the customers expense.
- Refunds will only be issued in the same form as payment and shipping costs are non-refundable.
- For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.
Returns by Mail
Pack your unused merchandise securely and ensure that a copy of your invoice is included in the box.
Customers are responsible for return shipping costs. Tracking is suggested, but Strauss-Malcolm will not be responsible for items lost by customers choice of carrier.
Once we have received and processed your return you will be notified by email.
Exchange of a product
For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 1 week after the return item is received by Strauss-Malcolm and your account will be charged once the exchange item has been shipped.
Please send all returns and exchanges to the following address:
Strauss-Malcolm Inc.
C/O Returns Dept.
1037 Dean Street
Brooklyn, NY
11238
International Orders
Strauss-Malcolm is pleased to offer shipping worldwide.
