SHIPPING AND DELIVERY

FOR SECURITY REASONS, STRAUSS-MALCOLM'S ON-LINE PURCHASES REQUIRE A SIGNATURE UPON DELIVERY. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES.

DOMESTIC SHIPPING METHODS AND FEES

SHIPPING METHODS ARE CALCULATED AT CHECK-OUT AND OPTIONS ARE DISPLAYED FOR CUSTOMERS TO CHOOSE FROM.

*STRAUSS-MALCOLM OFFERS FREE SHIPPING ON ALL ORDERS SHIPPED WITHIN THE 48 CONTIGUOUS STATES.

TRACKING

A SHIPPING CONFIRMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED. WE PROVIDE TRACKING NUMBERS CONTAINED WITHIN THE SHIPMENT NOTIFICATION EMAIL WHEN YOUR ORDER LEAVES OUR DISTRIBUTION CENTER, AND MAINTAIN A TRACKING NUMBER FOR EACH DELIVERY. IF YOU HAVE QUESTIONS ABOUT THE DELIVERY OF YOUR PURCHASE, PLEASE CONTACT A CUSTOMER SERVICE REPRESENTATIVE VIA EMAIL AT: CUSTOMERSERVICE@R13DENIM.COM

RETURN POLICY FOR ON-LINE PURCHASES.

STRAUSS-MALCOLM WANTS TO ENSURE YOUR COMPLETE SATISFACTION. FOR STRAUSS-MALCOLM ONLINE PURCHASES ONLY, WE WILL ACCEPT ALL MERCHANDISE IN ITS ORIGINAL CONDITION FOR A REFUND OF THE PURCHASE PRICE WHEN ACCOMPANIED BY THE ORIGINAL INVOICE.

MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS FROM THE DATE OF DELIVERY TO STRAUSS-MALCOLM. MERCHANDISE MUST BE RETURNED WITH THEIR ORIGINAL PACKAGING AND FOOTWEAR MUST BE TRIED ON CARPETED SURFACES ONLY. MERCHANDISE MUST BE UNUSED, UNWORN AND IN AN UNALTERED CONDITION. ALL ORIGINAL TICKETS MUST BE ATTACHED AND A COPY OF YOUR INVOICE MUST BE ENCLOSED WITH YOUR RETURN.

STRAUSS-MALCOLM RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE CRITERIA. IN SUCH INSTANCES, STRAUSS-MALCOLM WILL SEND THE PRODUCT(S) BACK AT THE CUSTOMER’S EXPENSE.

• REFUNDS WILL ONLY BE ISSUED IN THE SAME FORM AS PAYMENT AND SHIPPING COSTS ARE NON-REFUNDABLE.

• FOR MULTIPLE PRODUCT ORDERS, WE KINDLY ASK THAT THE MERCHANDISE BE RETURNED IN ONE CONSOLIDATED PACKAGE.

RETURN BY MAIL

PACK YOUR UNUSED MERCHANDISE SECURELY AND ENSURE THAT A COPY OF YOUR INVOICE IS INCLUDED IN THE BOX.

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS. TRACKING IS SUGGESTED, BUT STRAUSS-MALCOLM WILL NOT BE RESPONSIBLE FOR ITEMS LOST BY CUSTOMERS CHOICE OF CARRIER.

ONCE WE HAVE RECEIVED AND PROCESSED YOUR RETURN YOU WILL BE NOTIFIED BY EMAIL. 

FOR AN EXCHANGE OF A PRODUCT, PLEASE FOLLOW THE RETURN GUIDELINES AND PLACE A NEW ORDER ONLINE. YOUR REFUND WILL BE PROCESSED WITHIN 1 WEEK AFTER THE RETURN ITEM IS RECEIVED BY STRAUSS-MALCOLM AND YOUR ACCOUNT WILL BE CHARGED ONCE THE EXCHANGE ITEM HAS BEEN SHIPPED.

PLEASE SEND ALL RETURNS AND EXCHANGES TO THE FOLLOWING ADDRESS:

STRAUSS-MALCOLM INC.

C/O RETURNS DEPARTMENT

1037 DEAN STREET

BROOKLYN, NY 11238

INTERNATIONAL ORDERS

STRAUSS-MALCOLM IS PLEASED TO OFFER SHIPPING WORLDWIDE.

ALL INTERNATIONAL ORDERS ARE FINAL SALE. CANNOT BE RETURNED OR EXCHANGED.